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What Is Self Service Business Intelligence (And Is It Right For Your Business)?
Human interaction with machines is becoming part and parcel self service bi thesis the modern service delivery system.
Springsweek 8 lecture handouts asserts that companies are investing heavily in self-service technologies such as internet shopping, online airline ticketing, ATMs, distance education, EFTPOS, and various dispensers.
Self-service systems have been found to empower people to do things on their own. Modern stores are employing this technology to improve their service delivery systems and also to optimize returns from their businesses. In this respect, I highly recommend self-service technology for our store.
This will be implemented through the use of the EFTPOS machine which is the short form for Electronic Funds Transfer Point of Sale. It is a new technology that will enable all customers to make purchases and make payments through the use of EFTPOS cards. As KeynesPara. The customer is required to enter his PIN once the sale has been entered into the EFTPOS to authenticate the sale.
A message to confirm the transaction is sent back to the store by the bank and then presented to the customer in form of a printed record what is EFTPOS? not dated, Para. According to Atoji para. Since payments are made electronically, self service bi thesis, we will be able to receive prompt payment from the customer without the necessity of cash payments.
This will help to enhance the security of transactions by avoiding the high-security liabilities that come with handling a huge amount of money and also reduces the cost of handling cash to the store. Our current model of service is labor-intensive and also requires a large pool of management staff which includes accountants and sales clerks. With EFTPOS the costs are greatly minimized. This is because most of the work will be escalated to self service bi thesis customers themselves through the self-service system which further cuts the cost of labor.
The use of self-service technology might reduce the proximity between us and the customer. Close contact with your customers is largely important to any business as it helps the owner to retain his customers by cultivating loyalty amongst them.
The capital outlay involved in the installation of the system is huge and might lead us to heavy expenditure on capital. Furthermore, the system is heavily reliant on the stability and reliability of the internet which means that downtime might impact heavily on our sales operations.
A security compromise into our system as a result of online fraud might be highly detrimental to us or our customers in this era of hackers.
As I said earlier the customer feels empowered by the system since he is in full control of all the purchasing decisions. Hsieh n. Middlemen are removed from the system giving customers more independence of mind.
Another advantage is the speed of the technology in the delivery of service which takes a few seconds to be concluded thus reducing queues that are very prevalent in many retail centers. Unlike cash transactions, the EFTPOS is the most convenient to use for small transactions. In addition, it provides an important credit management tool against impulse buying or unplanned spending since transactions are made using the EFTPOS card. With cash, the temptation for performing impulse buying is high as opposed to the EFTPOS system.
The card saves the customer the agony of traveling to the bank or the ATM to withdraw cash and also comes with a reduction in bank charges as only one transaction is counted, self service bi thesis. One of the greatest demerits of this technology is the inability of customers to obtain immediate information or responses to their inquiries since they are mostly interacting with the machines, self service bi thesis.
This is likely to make customers feel alienated from reality. Using this technology requires special skills which might disadvantage those customers who lack it. In addition, the technology locks self service bi thesis those customers without access to EFTPOS cards which gives a feeling of discrimination by the retailer. Credit cards are surcharged by credit card dealers which increases the cost of transactions, unlike cash.
Self-service, therefore, empowers people to be independent in the performance of their purchasing decisions, self service bi thesis. This is because they are in control of their information which raises customer satisfaction. With these considerations in mind, it is evident that the merits of self-scanning outweigh the demerits and so I will opt for the technology to take advantage of the savings that come self service bi thesis it.
Hsieh, C. Implementing Self-Service Technology To Gain Competitive Advantages. Spring, Julie F. Managing Services and Relationship Marketing: mark week 8 lecture handout. Need a custom Essay sample written from scratch by professional specifically for you? certified writers online. We use cookies to give you the best experience possible. If you continue, we will assume that you agree to our Cookies Policy. Table of Contents. Introduction Advantages of the self-service technology to the retailer Disadvantages of the system to the retailer Advantages of the system to the customer Disadvantages of the system to the customer Conclusion Reference.
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What is Self-Service BI tool?
, time: 0:37Self Service & Bagging Technology - Words | Essay Example
the area of BI namely, Self-Service Business Intelligence. The purpose of Self-Service BI is to empower the users by allowing users to create reports and analyze data without support of the IT department. This thesis have tested and evaluated Microsoft’s new Self-Service BI tool suite, Power BI, through a case study in a large organization 05/01/ · The last Global Report on Trafficking in Persons states that more than different trafficking flows were detected during the previous few years. 51% of victims are women, 21% are men, and 20% and 8% are girls and boys accordingly. And one of the most worrying factors that directly impact on trafficking increase is the growth of refugees and migrants number Nov 30, · This study provides a new definition of SSBI as a new approach to BI. Furthermore, it highlights the duality of high levels of co-production and low levels of dependency as key to the SSBI Estimated Reading Time: 8 mins
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